Error code 80169E4D occurs when you try to redeem a digital code

Problem

You see the following error code and message when you try to redeem a digital code

Can't retrieve information from Xbox Live.

Status code: 80169E4D

This may mean that you’re trying to redeem a code that’s not “stackable” on top of your current membership type, such as an Elite Subscription digital code or a 12+1 month prepaid membership.

If you have a 12+1 month prepaid membership for Xbox Live Gold and you try to redeem another digital code for 12+1 months of Xbox Live Gold, you may get this error. Xbox Live Gold promotional membership codes cannot be added to similar memberships.

Additionally, the error can occur if you have an existing prepaid Call of Duty Elite Premium membership and you’re trying to redeem another code of the same kind. Call of Duty Elite digital codes are not stackable.

Solution

To work around this problem, try the following solution:

  • Let the current digital code expire. You have to let the current digital code or membership expire before you apply the new digital code.

此解决方案是否解决了您的问题?

感谢您提供了反馈

感谢您提供了反馈!

十分抱歉,本文未能解决您的问题。我们会继续努力,也希望您不要放弃。请尝试一下下面这个社区选项。
从社区获取帮助
Ambassador chat image
大使聊天
与需要帮助的 Xbox 用户一对一聊天。

提供对本主题的反馈

255 字符剩余。
为了保护您的隐私,请不要在您的反馈中包含联系信息。
从社区获取帮助
Ambassador chat image
大使聊天
与需要帮助的 Xbox 用户一对一聊天。

联系我们

是否要联系支持部门,以解决您所遇到的“Error code 80169E4D occurs when you try to redeem a digital code”问题或其他问题?