Error 809B100B occurs when you stand too close to your Kinect sensor

Problem

You may see the following error code and message when you’re using Kinect for Xbox 360:

Too close

809B100B

This means that you’re standing too close to the Kinect sensor.

Solutions

Solution 1: Move farther away from your Kinect sensor and try again

After you’ve moved away from the sensor, select Try Again. If you keep getting the error, try the next solution.

Solution 2: Use the Kinect Tuner

Use the Kinect Tuner to help Kinect track and see your entire body. For more information, see Troubleshoot body tracking.

Solution 3: Request a repair

If the previous steps didn't resolve the problem, go to the Online Service Center and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions.

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