Error 19-02-80004005 occurs when you try to play content on your Xbox 360 console

Problem

You see the following error code and message when you try to play content on your Xbox 360 console:

Can't play this content because it may not be supported. For more info, go to www.xbox.com/support

Status code: 19-02-80004005

This may mean that the content is "protected." This error can occur if Digital Rights Management (DRM) is encoded in the content.

Solutions

To work around this issue, obtain a copy of the content that is not “protected” or encoded with DRM.

Note You may have to install the Optional Media Update to play some file formats.

If you still experience the problem, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.

此解决方案是否解决了您的问题?

感谢您提供了反馈

感谢您提供了反馈!

十分抱歉,本文未能解决您的问题。我们会继续努力,也希望您不要放弃。请尝试一下下面这个社区选项。
从社区获取帮助
Ambassador chat image
大使聊天
与需要帮助的 Xbox 用户一对一聊天。

提供对本主题的反馈

255 字符剩余。
为了保护您的隐私,请不要在您的反馈中包含联系信息。
从社区获取帮助
Ambassador chat image
大使聊天
与需要帮助的 Xbox 用户一对一聊天。

联系我们

是否要联系支持部门,以解决您所遇到的“Error 19-02-80004005 occurs when you try to play content on your Xbox 360 console”问题或其他问题?