Error 3CD6 occurs when you download an update to your Xbox 360 console

Problem

You may see an error code and message that resembles the following when you try to download a console software update on your Xbox 360 console:

Can't download the update. To test your connection, open System Settings and select Network Settings, Test Xbox Live Connection.

Status code: 3CD6-xxxx-xxxx-xxxx-xxx-xxx

Update failed

Status code: 3CD6-xxxx-xxxx-xxxx-xxx-xxx

Note In these error codes, the x characters are placeholders. The actual error code varies by region.

This means that the console software update could not be installed on your Xbox 360.

Solutions

Solution 1: Troubleshoot console update issues

To resolve this problem, see Troubleshoot console software update problems .

If you still experience the problem, try the next solution

Solution 2: Try to install the system update at a different location

If you continue to experience this issue, try installing the update at a different location. For example, remove the hard drive from your Xbox console, install the hard drive on a friend’s Xbox console, and then try to install the update again. (For help, see Add or remove an Xbox 360 Hard Drive .

If you are still experiencing the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.

此解决方案是否解决了您的问题?

感谢您提供了反馈

感谢您提供了反馈!

十分抱歉,本文未能解决您的问题。我们会继续努力,也希望您不要放弃。请尝试一下下面这个社区选项。
从社区获取帮助
Ambassador chat image
大使聊天
与需要帮助的 Xbox 用户一对一聊天。

提供对本主题的反馈

255 字符剩余。
为了保护您的隐私,请不要在您的反馈中包含联系信息。
从社区获取帮助
Ambassador chat image
大使聊天
与需要帮助的 Xbox 用户一对一聊天。

联系我们

是否要联系支持部门,以解决您所遇到的“Error 3CD6 occurs when you download an update to your Xbox 360 console”问题或其他问题?