Error 80070057 occurs when redeeming a prepaid code on Xbox 360

You get the following error message when you try to redeem a prepaid code on your Xbox 360 console:

Cannot enter prepaid code

Status code: 80070057

This may mean that you haven't completely filled in all your Xbox Live account information. If your account information isn't complete, you can't redeem a prepaid code.

Solution

To resolve this problem, enter any missing information in your account before you try again to redeem a prepaid code. Here's how:

  1. Go to My Account.
  2. Under Payment & Billing, click Manage Payment Options.
  3. If you’re prompted, sign in using your Microsoft account.
  4. Check the information associated with your payment options. Fill in any missing information.
  5. Return to My Account.
  6. Under Payment & Billing, click Billing Contact Information. Fill in any missing information, and then click Save.
  7. Try to redeem your prepaid code again.

If you keep experiencing the problem, contact Xbox Support.

此解决方案是否解决了您的问题?

感谢您提供了反馈

感谢您提供了反馈!

十分抱歉,本文未能解决您的问题。我们会继续努力,也希望您不要放弃。请尝试一下下面这个社区选项。
从社区获取帮助
Ambassador chat image
大使聊天
与需要帮助的 Xbox 用户一对一聊天。

提供对本主题的反馈

255 字符剩余。
为了保护您的隐私,请不要在您的反馈中包含联系信息。
从社区获取帮助
Ambassador chat image
大使聊天
与需要帮助的 Xbox 用户一对一聊天。

联系我们

是否要联系支持部门,以解决您所遇到的“Error 80070057 occurs when redeeming a prepaid code on Xbox 360 ”问题或其他问题?