Error 800c0005 occurs when playing a song or music video on Xbox 360

You see the following error message when you try to play a song or music video on your Xbox 360 console:

800c0005
Make sure you're connected to the Internet, then try again. If you're definitely connected, make sure no firewalls or proxy servers are blocking access to Xbox services.

This may mean that you’re trying to play streaming content while your console is offline.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Make sure your Xbox console is connected and online. For network troubleshooting, see Networking support.

Solution 2: Make sure you’re signed in to an Xbox Live account.

If you keep experiencing the problem, contact Xbox Support.

此解决方案是否解决了您的问题?

感谢您提供了反馈

感谢您提供了反馈!

十分抱歉,本文未能解决您的问题。我们会继续努力,也希望您不要放弃。请尝试一下下面这个社区选项。
从社区获取帮助
Ambassador chat image
大使聊天
与需要帮助的 Xbox 用户一对一聊天。

提供对本主题的反馈

255 字符剩余。
为了保护您的隐私,请不要在您的反馈中包含联系信息。
从社区获取帮助
Ambassador chat image
大使聊天
与需要帮助的 Xbox 用户一对一聊天。

联系我们

是否要联系支持部门,以解决您所遇到的“Error 800c0005 occurs when playing a song or music video on Xbox 360”问题或其他问题?