Error code 8072EE2 occurs when connecting to Xbox Live

Problem

You may see the following error code and message when you try to connect to Xbox Live:

Some Xbox Live content is temporarily unavailable. You can still access your profile, communicate with other players, and play games online.

Status Code: 8072EE2

This may mean that there is a problem with the billing method for your account.

For example, this issue can occur if your credit card is expired or if there is an outstanding balance on the account.

Solutions

To resolve this problem, try the following solutions:

  • Remove your card and try again.
    If you’re trying to purchase a new Xbox Live subscription and you receive error 80190864, the payment option has a billing decline violation against it and can no longer be used to sign up. If you have a previously unpaid balance for a previous subscription on the payment option you are trying to use, please provide a different credit card for the purchase.
  • Use a prepaid Microsoft Points or membership card if available.
    Alternatively, you can purchase a prepaid Microsoft Points card from a retail location and use it to make purchases. Note that not all purchases support Microsoft Points or prepaid options. Before purchasing Microsoft Points or a prepaid card, make sure that purchase option is available for the item you want to purchase.

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