Error 8AC8000D occurs when you’re using Kinect for Xbox 360

You see the following error message when you’re using Kinect for Xbox 360:

Couldn't hear the calibration tone

8AC8000D

This means that your Kinect microphone is having a problem hearing you. The problem may be that the microphone isn’t calibrated correctly or isn’t positioned correctly.

Solutions

Solution 1: Select “More info” and then “Try again”

On your console, select More Info to see suggestions on how to correct the problem. After you make the suggested changes, select Try Again.

If you keep getting the error, try the next solution.

Solution 2: Make sure the Kinect sensor is positioned correctly

To learn how to position your Kinect sensor correctly for optimal microphone use, go to Kinect voice recognition and chat.

If you keep getting the error, try the next solution.

Solution 3: Request a repair

If these steps don't resolve the problem, go to the Online Service Center and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

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