Error 80072747 occurs when you use Xbox Live

Problem

You see the following error and either of the following messages when you’re using Xbox Live:

80072747

Xbox Live Stores: Can't retrieve information from Xbox Live. Please try again later.

Sorry, there’s a problem with the Xbox service. Please try again later.

This means that there was a problem connecting to Xbox Live or completing the purchase you were trying to make.

Solutions

  1. Check the Xbox Live service status to see if there’s a known issue that might be causing this error.
  2. Turn off your Xbox console, wait 5 minutes, and then restart and try to connect to Xbox Live again.
  3. If you still get the error, clear your Xbox 360 system cache and then try connecting again.

If this doesn’t resolve the issue, contact Xbox Support.

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