Error 80190826 occurs when you use Xbox Live

You see the following error and message when using Xbox Live.

Can’t retrieve information from Xbox Live. Please try again.

Status code 80169d94

This may mean that your account has been locked because there are problems with the personal information in your Xbox Live account. For example, your billing information might be incomplete, or the credit card you’re using might not match the billing information for your account.

Solution

Make sure that the billing address for your Xbox Live account matches the billing address used by your credit card company. To change the billing address for your Xbox Live account, see Change your Xbox Live account information.

If this doesn't work and you keep experiencing the problem, contact Xbox Support.

此解决方案是否解决了您的问题?

感谢您提供了反馈

感谢您提供了反馈!

十分抱歉,本文未能解决您的问题。我们会继续努力,也希望您不要放弃。请尝试一下下面这个社区选项。
从社区获取帮助
Ambassador chat image
大使聊天
与需要帮助的 Xbox 用户一对一聊天。

提供对本主题的反馈

255 字符剩余。
为了保护您的隐私,请不要在您的反馈中包含联系信息。
从社区获取帮助
Ambassador chat image
大使聊天
与需要帮助的 Xbox 用户一对一聊天。

联系我们

是否要联系支持部门,以解决您所遇到的“Error 80190826 occurs when you use Xbox Live”问题或其他问题?