Error 8387138D occurs when purchasing content on Xbox Live on your Xbox 360

You see the following error message when you purchase content on Xbox Live on your Xbox 360:

8387138D

Can’t receive information from Xbox Live. Please try again later.

This may mean one of the following:

  • There’s a temporary billing service problem with Xbox Live.
  • There’s an issue with your Xbox Live account.

We charge you only for purchases that go through. So, even if you receive email from us saying that you were charged, or a charge appears on your credit card, that charge will be automatically offset, and you won’t be billed for any purchases that don’t go through.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Retry the purchase immediately

Try making your purchase again right away. You can fix some temporary issues with the billing service by doing this. We won’t charge you for any purchase that doesn’t go through.

Solution 2: Retry the purchase in 24 to 72 hours

If an immediate second purchase attempt doesn’t resolve the problem, retry the purchase in 24 to 72 hours.

If you keep experiencing the problem, contact Xbox Support.

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