Error C00D11D1 occurs when you try to play a song or video

注意 从 2015 年 11 月 15 日起,Zune 服务已终止。这可能在尝试流式传输或下载内容时或者在更新服务时导致错误。


You see the following error when you use the Zune software to play a song or video:


This may mean that there's a problem with your computer's sound or video hardware.


To resolve this problem, try the following solutions:

Solution 1: Go to Microsoft Update and see if there are any audio or video driver updates to install on your computer.

    If you install updates, restart your computer and try playing your song or video again.

    Note If you get an updates required notification, update your computer. One of those updates could fix your problem.

Solution 2: Update the device driver software for your computer's audio or video hardware, depending on what type of content you’re trying to play. To see whether an updated driver is available, check your computer manufacturer's website, and then search for any audio or video hardware downloads and updates.

Solution 3: If your hardware driver is up to date and you still have a problem with audio, check the status of your computer's audio hardware. Here’s how:

  1. Click Start, right-click Computer, and then click Manage. If you’re prompted to confirm your choice, click Continue.
  2. If you’re using Windows 8: From the Start screen, start typing computer. When the Computer icon appears on your screen, right-click or swipe it, and then click or tap Manage.

  3. In the pane on the left, click or tap Device Manager.
  4. In the pane in the center, click or tap Sound, video and game controllers to expand the file. You should see the name of your audio device.
  5. Next, do one of the following:
    • If an audio device is listed, but the icon is inside a circle with a downward-pointing arrow through it, the device has been disabled. Right-click or swipe the icon, and then click or tap Enable.
    • If an audio device isn’t listed, click or tap Other devices to expand that file. If Multimedia Audio Controller appears in the list, right-click or swipe the icon, and then click or tap Update Driver or Update Driver Software. Follow the on-screen instructions to find and install the driver software.

Solution 4: If you can't find and install the correct device driver software, contact the manufacturer of your computer or audio device for help.

If you keep experiencing the problem, contact Xbox Support




Ambassador chat image
与需要帮助的 Xbox 用户一对一聊天。


255 字符剩余。
Ambassador chat image
与需要帮助的 Xbox 用户一对一聊天。


是否要联系支持部门,以解决您所遇到的“Error C00D11D1 occurs when you try to play a song or video”问题或其他问题?