Error C101A004 occurs when trying to sign in to the Zune software

注意 从 2015 年 11 月 15 日起,Zune 服务已终止。这可能在尝试流式传输或下载内容时或者在更新服务时导致错误。

You see the following error when you're trying to sign in to the Zune software:

C101a004

This may mean that you're using a Microsoft account that's not associated with a Zune account.

To resolve this problem, try the solutions in the following section.

Solutions

Solution 1: If you have a Microsoft account that’s associated with your Zune account, sign in using that Microsoft account.

Solution 2: Create a new Zune account using the Microsoft account that you were trying to enter when you got the error.

If you keep experiencing the problem, contact Xbox Support.

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