You see the following error message when you try to make a purchase on Xbox Live. For example, you might see the error message when you try to purchase content or an Xbox Live Gold Membership:
Can't Retrieve information from Xbox Live. Please try again later.
Status code: 8016CE52
This may mean that there’s a problem with the billing information for your Microsoft account.
Solution 1: Verify the information for your Microsoft account
To do this, follow these steps:
Solution 2: Contact your bank or financial institution
The Xbox Live purchase might have failed because:
Contact your credit card company or bank and make sure that the card that you’re using was activated, that it has available funds, and that the transaction is not being blocked for some reason.
Solution 3: Use an Xbox gift card or membership card if available
Alternatively, you can purchase an Xbox gift card from a retail location and use it to make purchases. Note that not all purchases support Xbox gift cards or prepaid options. Before purchasing Xbox gift cards or a prepaid card, make sure that purchase option is available for the item you want to purchase.
If you are still experiencing the problem, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.
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